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RETURNS AND REFUND POLICY
We provide a 100% Satisfaction Guarantee on all products we sell against defects or damage.
Please inspect your items fully upon receipt. Please contact us immediately if you have any questions or concerns with your order. We always work with our customers quickly to resolve any issues that may arise.
Refunds can be granted in full or in part. The percentage of refunds given is at the sole discretion of the company and is dependent on the condition of the item when received back from the customer.
The customer must follow the procedure outlined below in the RETURNS section in order to request a refund. The customer must first request a Return Authorization Number then return the item back to the company according to the guidelines below. Refunds, once approved, will be processed within 24-48 business hours of receipt of merchandise.
A return is an item a customer sends back to the company. We evaluate the condition of each returned item and the reason it is being returned. If you need to return an item, you must notify us by emailing your request here: [email protected].
When returning your item, please package it in an appropriate box to withstand the rigors of shipping. Ensure all components are included. Shipping costs for returns are at the expense of the buyer. A $25.00 restocking fee will be applied for any returns that are not due to the manufacturer’s defect.
The following conditions must be met in order to complete your return:
- This is a high-value item and must be sent with insurance to cover the original purchase price
- The return package must be sent First Class Mail with a tracking number through the Post Office.
- The tracking number has to be communicated with the seller immediately upon shipping – this information must be emailed to [email protected].
- Returns must be sent within 7 business days after requesting to be returned.
- Package must be packed with filler materials to avoid any movement while in transit to protect from damage.
In most cases, customers can request to return an item within 30 days of receiving it. If there is an extenuating circumstance, we may make a case-by-case exception and accept the return request beyond 30 days of receipt. Once requesting a return, the package must be shipped within 7 business days and communicate the tracking number to the company.
We do not accept responsibility nor reimburse for returned items that are damaged by a customer.
All items are subject to a $25.00 restocking fee if the return is being requested through no fault of the company. All items are shipped with “FREE SHIPPING” so the restocking fee is to recover our shipping costs and labor in processing the original and return orders.
Replacements may be offered in the rare event of a manufacturer defect. This option would be in agreement with the customer to ensure their satisfaction to resolve the issue. Any replacement would be at the expense of the company and the customer would not incur any additional shipping or handling fees.
Jim Banks and Mike Morrison
Banks Morrison Innovations, LLC
*** YOU ARE AUTOMATICALLY ENROLLED ***
This warranty applies to Banks Morrison Innovations (the “Seller”) parts only. The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 90 days from the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed through the Seller’s warranty registration system.
This warranty applies only to the original purchaser of the part and only if it is still installed on the vehicle for which it was originally purchased. The warranty period on any part starts at the time of sale, not upon installation. This warranty is non-transferable. If any defect is discovered during the warranty period, the purchaser must notify the seller immediately. All claims will be investigated and verified through the company warranty registration system.
Defects must be verified and all repairs must be authorized by the Seller. All transportation costs are excluded from this warranty. The Seller reserves the right to repair, replace or refund the purchase price of any part at its option. Any repairs or work must be pre-authorized before work is started. Warranty will be voided if any repairs or work (including but not limited to removing the part) is performed without prior written authorization from the Seller. Authorized repairs, replacements, or refunds will satisfy all obligations of the Seller under this warranty. Any improper use or abuse, including but not limited to physical contact with foreign objects, careless handling, or damage resulting from improper installation, modification or repair will void this warranty. This warranty is in lieu of all other warranties, expressed or implied, including the warranties of merchantability or fitness for a particular purpose, application, or use. The liability and obligation of the Seller under this warranty shall not exceed the price of the part as shown on the original invoice and shall not include any inconvenience, transportation, downtime, loss of vehicle, direct or indirect consequential damage. No labor expenses are covered under this warranty. No action by the Seller under this warranty shall extend the original warranty period or alter its obligations. This warranty gives you specific legal rights, and any cause of action must be filed within. The Seller has the right to request a secondary evaluation by a certified investigator of the part prior to fulfillment of the warranty claim.
CLAIM PROCEDURES: Claims for defective merchandise must be made within 90 days from the invoice date. Claims for items damaged upon receipt must be made within 10 calendar days after the merchandise is received. Any claim for defective merchandise returns must be packed in original packaging. We reserve the right to specify that items be returned to the original warehouse for inspection. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible. This warranty gives you specific legal rights. You may have other rights, which vary from state to state. All claim requests should be sent here for processing:
Phone: (434) 265-6952
Mailing Address: 604 E. Front Street #1285 Clayton, NC 27528
Email: support (at) tailgatefix.com
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