Returns and Refunds Policy
Last Updated on May 26, 2020
The Tailgate Fix Guarantee
We provide a 100% Satisfaction Guarantee on all products we sell against defects or damage.
Please inspect your items fully upon receipt. Please contact us immediately if you have any questions or concerns with your order. We always work with our customers quickly to resolve any issues that may arise.
Refunds
Refunds can be granted in full or in part. The percentage of refunds given is at the sole discretion of the company and is dependent on the condition of the item when received back from the customer.
The customer must follow the procedure outlined below in the RETURNS section in order to request a refund. The customer must first request a Return Authorization Number then return the item back to the company according to the guidelines below. Refunds, once approved, will be processed within 24-48 business hours of receipt of merchandise.
Returns
A return is an item a customer sends back to the company. We evaluate the condition of each returned item and the reason it is being returned. If you need to return an item, you must notify us by emailing your request here: [email protected].
When returning your item, please package it in an appropriate box to withstand the rigors of shipping. Ensure all components are included. Shipping costs for returns are at the expense of the buyer. A $25.00 restocking fee will be applied for any returns that are not due to manufacturer’s defect.
The following conditions must be met in order to complete your return:
- This is a high-value item and must be sent with insurance to cover the original purchase price
- The return package must be sent First Class Mail with a tracking number through the Post Office.
- The tracking number has to be communicated with the seller immediately upon shipping – this information must be emailed to [email protected].
- Returns must be sent within 7 business days after requesting to be returned.
- Package must be packed with filler materials to avoid any movement while in transit to protect from damage.
Returns Timeframe
In most cases, customers can request to return an item within 30 days of receiving it. If there is an extenuating circumstance, we may make a case-by-case exception and accept the return request beyond 30 days of receipt. Once requesting a return, the package must be shipped within 7 business days and communicate the tracking number to the company.
We do not accept responsibility nor reimburse for returned items that are damaged by a customer.
Restocking fee
All items are subject to a $25.00 restocking fee if the return is being requested through no fault of the company. All items are shipped with “FREE SHIPPING” so the restocking fee is to recover our shipping costs and labor in processing the original and return orders.
Replacements
Replacements may be offered in the rare event of a manufacturer defect. This option would be in agreement with the customer to ensure their satisfaction to resolve the issue. Any replacement would be at the expense of the company and the customer would not incur any additional shipping or handling fees.
Jim Banks and Mike Morrison
Owners
Banks Morrison Innovations, LLC
dba TailgateFix.com
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